Before emailing have you checked the following?
Have you reset your radio & router by unplugging them from the power source, waiting 30 sec, and plugging back in?
Are all cables securely plugged into their port?
Does all the equipment have power?
Have you tried bypassing your router? (direct connect to computer)
If that has not helped, please email us your question(s) now
Call our office Monday-Friday 9am-5pm
Note... On weekends we will be monitoring all calls and emails that are received.