1. Make sure your device is connected to your wireless router. 

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2. Reboot the router by unplugging the power cable, waiting 20 sec, & replugging it back in.  Recheck to see if have a connection now. 

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3. If that did not work, check that all cables going in and out are securely plugged in and the POE has a solid light on it. 

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4. Bypass your router by directly plugging in the ethernet cable into a device.  Unplug the ethernet cable from the router and plug it into a laptop, TV, gaming device etc. This brings the internet service straight to that one device.  If the service works, this would determine there is an issue with your router.  

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5. If your service is not working directly plugged, there may be an issue with your radio.  Call us at this time and we will assist you further.  231-924-7000

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